How to Connect your Smart / Android TV to Internet (Wired, Wireless, ADSL Dial-up Complete guide with Illustration)

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How to Connect your Smart / Android TV to Internet (Wired, Wireless, ADSL Dial-up Complete guide with Illustration)

Your TV can be connected to your home network in two ways:

Wired – using the RJ45(LAN) connector on the back panel.

Wireless – using the internal wireless or external wireless USB adapter / built-in Wi-Fi adapter and your home wireless network.

Note: If wired and wireless networks are both available, wireless is the preferred method.

Connecting to a wired network

Connect the TV to a local area network (LAN) via the LAN port and set up the network settings.

Wired Settings: Select Settings> Network Settings> Wired Settings and press OK to enter

Auto Get IP Address: 

Automatically acquire the IP address.

Manual Set IP Address: 

Select IP addresss, Subnet Mask, Gateway or DNS Address in the menu. press OK to display a soft keyboard for editing. After editing, press Back to return Manual Set IP Address menu.

ADSL Dial-up: 

Select Settings> Network Settings> ADSL Dial-up and press OK to enter. At that time, a dialog box will pop up. Type in your User Name and Password, select Connect and press OK to set up the connection.

Connecting to a wireless network:

1. Ensure you have: a. A router broadcasting a high-speed wireless signal; b. A highspeed internet connection; c. A wireless USB Adapter(not need for a built-in wireless connection).

Note:Some models may have internal wireless module, then the wireless USB Adapter is unnecessary. Some external wireless adapters can’t be compatible with the TV.

2. Remember to connect your wireless USB Adapter to your TV’s USB port.

3. Wireless Settings: Select Home-Settings-Network Settings-Wireless Settings Wireless Switch: This item allows you to turn on or turn off the internet connection by checking or un-checking the box on the right.

Wireless Networks: After turning on the Wireless switch and refreshing, the available wireless will be displayed in the list. Select the network you’d like to access.

Refresh Wireless: Refresh the Wireless networks list.

IP Settings: Change the IP Settings. If un-check the Static IP and press OK in the menu to confirm, the set will acquire the IP address automatically. To type in IP address manually, you should have the Static IP checked.

Add Wireless Network: Add a new wireless account in hte Wireless networks list.

External Wireless: Please select the item and check the box on the right if you use an external wireless adapter.(This option is not available for certain models with external wireless module.

Network Connection Guide

Select Settings > Network Settings > Network Connection Guide, press OK to enter. Use the remote control to operate according to the TV prompt.

Some Tips for Your TV and Network

1. If you have a Dynamic Network,you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically provide the IP address, subnet mask, gateway, and DNS values your TV needs to access the Internet so you do not have to enter them manually. Most home networks are Dynamic Networks.

2. Some networks require a Static IP address. If your network requires a Static IP address, you must enter the IP address, subnet mask, gateway, and DNS values manually when you set up the network connection. To get the IP address, subnet mask, gateway, and DNS values contact your Internet Service Provider (ISP). If you have a Windows computer, you can also get these values through your computer.

3. You can use ADSL modems that support DHCP if your network requires a Static IP address. ADSL modems that support DHCP also let you use Static IP addresses.

4. To use a wireless network, your TV must be connected to a wireless router or modem. If the wireless router or modem supports DHCP, your TV can use a DHCP or static IP address to connect to the wireless network.

5. Select a channel on the wireless router or modem that is not currently being used. If the channel set for the wireless router or modem is currently being used by another device nearby, this will result in interference and communication failure.

6. Use a standard LAN cable with this TV. Cat5 or better with a RJ45 connector.

7. Many network connection problems during set up can often be fixed by re-setting the router or modem. After connecting the player to the home network, quickly power off and/or disconnect the power cable of the home network router or cable modem. Then power on and/or connect the power cable again.

8. Depending on the internet service provider (ISP), the number of devices that can receive internet service may be limited by the applicable terms of service. For details, contact your ISP.

9. Some content available through the network connection may not be compatible with the TV. If you have questions about such content, please contact the producer of the content.

10. You may experience undesired results if the network connection speed does not meet the requirements of the content being accessed. For example, It need quick network connection speed if you want to watch video online.

11. Some internet connection operations may not be possible due to certain restrictions set by the Internet service provider (ISP) supplying your broadband Internet connection.

12. A DSL modem is required to use DSL service and a cable modem is required to use cable modem service. Depending on the access method of and subscriber agreement with your ISP, you may not be able to use the internet connection feature contained in this TV or you may be limited to the number of devices you can connect at the same time. (If your ISP limits sub-scription to one device, this TV may not be allowed to connect when a PC is already connected.)

13. The use of a “Router” may not be allowed or its usage may be limited depending on the policies and restrictions of your ISP. For details, contact your ISP directly.

14. The reception quality over wireless depends on many factors such as type of the access point, distance between the TV and access point, and the location of the TV.

15. The TV can become slower or malfunction with wrong settings of network equipments (wired/wireless router, hub, etc). Please install correctly by referring to the manual of the equipment, and set the network.

Connecting Android TV to Internet: Problems & Solutions of Network

You might experience network or Internet connection issues in TV for a number of reasons. Some common issues that can cause these problems are:

  • A wireless network adapter switch that’s not enabled
  • WEP, WPA, or WPA2 security key or passphrase issues
  • Cables that aren’t connected properly
  • Missing updates
  • Network connection settings
  • Hardware or software problems

Cable is disconnected, please check it.

Some network connection problems may be caused by hardware that isn’t work normally. Here’s some information about how to check your cables:

1. Check or reset your modem, and check for problems with your network adapter.

Make sure all cables are connected properly. Loose or disconnected Ethernet cables, DSL or cable connections, telephone cords or power cables can cause network or Internet connection issues. This section mainly applies to wired networks, but if you’re trying to connect wirelessly to your own home wireless network, you should check the modem and cabling to the modem. Check the indicator lights on your modem or Internet connection device (this can be either a modem, a modem and a wireless router, or a combined router-modem device). Most of these devices have an indicator light that is labeled “Broadband link,” “Internet,” “Online,” or something similar that indicates a connection to the Internet. In some instances, the IP settings or network configuration that you receive from your Internet service provider (ISP) might be incorrect or need updating. To update the settings on the modem or the router, reset (restart) the modem. This creates a fresh connection to the ISP.

2. Check the voltage of mainboard.

Wired network: Check the voltage of U801 pin1&2&3&6&7&8 (normal at 2.5V). Wireless network: Check the internal wireless module or external wireless dongle.

What if I don’t see my wireless network in the list of available networks in TV?

Your wireless router might not be set to broadcast its network ID (SSID). If this is the case you won’t see the network when viewing available networks. Enabling the router to broadcast its network ID makes the network visible to any user within range of the network.

To check your wireless router and enable the option to broadcast the network ID (SSID), refer to the documentation that came with the wireless router or follow these basic steps:

1. Connect your PC to the network using a network cable, start Internet Explorer, and type the IP address for your wireless router (for example, 192.168.1.1 or 172.16.0.0).

2. Enter the user name and password to access the router settings. The documentation will contain the default user name and password.

3. On the wireless router page, look for a Wireless Settings option. Depending on the router manufacturer, this might be a tab, an icon or just an option in a task pane.

4. On the Wireless Settings page, look for an option to Enable SSID Broadcast or Wireless SSID Broadcast. Click the radio button or place a check in the box to enable this option, then save your router settings.

Note: If you can’t find the option to enable broadcasting, check the documentation that came with the router or contact the router manufacturer.

How do I connect Smart TV to a hidden wireless network?

A hidden wireless network is a wireless network that isn’t broadcasting its network ID (SSID). Typically, wireless networks broadcast their name, and your TV “listens” for the name of the network that it wants to connect to. Because a hidden network doesn’t broadcast, your TV can’t find it, so the network has to find your TV.

Use the following basic steps to gather that information. You can also check the documentation that came with the wireless router or contact the router manufacturer.

1. Gather the following information:

  1. Network name (SSID), the name that would normally appear in the list of available networks
  2. Security type (Open,WPA/WPA2 PSK, WEP, or 802.1xEAP)
  3. Passwords

2. Select Settings> Network Settings> Wireless Settings> Add Wireless Network

3. Type in the network SSID and choose the Security type, then save the network. The SSID would normally appear in the list of available networks, Then you can select it to access and press OK to enter.

Where can I find my network security key?

You can find your security key by opening the wireless router’s settings web page. This is where the security key is set up or automatically generated. Some wireless router manufacturers set a default security key that you might be able to find on a sticker in the documentation or on the bottom of the router. If you don’t find the security key in the documentation or on the bottom of the router, follow these steps:

1. Connect your PC to the router using an Ethernet cable.

2. Start a web browser and type the IP address for your wireless router into the search bar (for example, 192.168.1.1 or 172.16.0.0). You can find the default IP address in the documentation that came with your router. 

3. Most router documentation contains a default user name and password to access the router settings web page.

4. On the router settings web page, look for a wireless or wireless settings option. Depending on the router manufacturer, this might be a tab, an icon, or an option in a task pane.

5. On the wireless settings page, look for a security or wireless encryption option.

6.You might see a security type or encryption type setting. The security key is listed by the selected security type.

Note:Different router manufacturers have different settings pages. If you’re having difficulty accessing the router settings, contact the router manufacturer.

IP auto setting failed.

Try the following to set your IP address automatically or set your IP address manually by selecting IP Settings.

  1. Ensure that DHCP server is enabled on the router.
  2. Unplug and re-plugin the router.
  3. Contact your Internet Service Provider for more information.

Unable to connect to the network.

Try the following: check if your IP address is set correctly in IP Settings. Contact your Internet Service Provider for more information.

Connected to your local network, but cannot connect to the Internet

Check the DNS settings in IP Settings or contact your Internet Service Provider to access the Internet.

Unable to connect to wireless router.

Try the following: check if the router is turned on, and if it is, try turning it off and on again. Check if you need to enter a security key to use the router. Check the Wireless Settings,Select Home> Settings> Network Settings> Wireless Settings.

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